RLM Communications, Inc. Help Desk Support Tech - Belvoir  in Fort Belvoir, Virginia


Help Desk Support Tech - Belvoir


Information Technology



  • Provide end user support and maintenance for network related hardware and software.

  • Provide problem resolution, and consultation services for verifying service levels to local and remote users.

  • Contact user within 15 minutes after help desk notification during the Normal Working Hours, 30 minutes after notification from the government representative after hours for assistance, trouble calls, and systems or applications outages.

  • Document and report all trouble tickets using the government-provided Computer Associates (CA) Help Desk software.

  • Provide on-call after hours services in the event that trouble calls occur after normal working hours.

  • Provide technical support for a variety of computer hardware including PCs, printers, scanners, faxes, and other associated automated equipment, including analysis of hardware problems and problem resolution, first echelon repair of equipment, hardware installation/configuration, warranty call-ins and preventive maintenance.

  • Coordinate and monitor overall maintenance for hardware under warranty.

  • Operate the preventive maintenance program for all hardware including maintaining equipment maintenance log and tracking equipment repair for on and off-site repairs.

Position Requirements

Qualifications: Minimum of 2 years of professional IT experience or related field. Must have experience with CA Service Desk ticketing system

Clearance: SECRET





Help Desk Support Tech - Belvoir

Number of Openings



Fort Belvoir, VA

About the Organization

RLM Communications, Inc. with several locations in the United States, is headquartered just a few minutes away from the gates of Fort Bragg, NC. RLM is quickly growing as a small business and a leader in the community. We specialize in: •Information Assurance, Information Technology, Intelligence, & Cyber Security •Information Technology Infrastructure Library (ITIL) Training & Implementation •Healthcare IT •Systems Integration & Audio Visual Support •Program Management & Staff Support Services

RLM is a Quality focused organization. Quality means providing the customer with excellent solutions that completely fulfill their requirements. We strive to continuously improve our processes, personnel, and services to ultimately become the government's contractor of choice. Quality is the philosophy behind all we do, our strategy for growth- it is our mission!

This position is currently accepting applications.