Randstad Call Center Representative Inbound Outbound in Winchester, Virginia

Call Center Representative Inbound Outbound

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job details:

  • location:Winchester, VA

  • salary:$35,000 - $40,000 per year

  • date posted:Friday, September 8, 2017

  • job type:Temporary

  • reference:S_566818

  • questions:esther.howell@randstadusa.com703-790-8835

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description

At Randstad, our job is simple. We work for you, and are ready to help you find the perfect job. Every day, Randstad helps over 150,000 people throughout the world find the job that's right for them - and we can do the same for you.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication "scripts" when handling different topics

  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

Working hours: Monday - Friday, Standard Business Hours

Skills:

We are seeking candidates with at least two to three years of call center experience. We are seeking individuals with excellent phone demeanor, problem- solving skills, computer literacy, and an outgoing personality. This position has the potential to go permanent and will include commission after that time. Salary depends on experience.

Requirements

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree