Capital One Sr. Experience Design Research Manager, Card in Vienna, Virginia

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Experience Design Research Manager, Card

Credit can seem like a complicated and impenetrable system. At Capital One, we believe everyone should have the opportunity to understand and build their credit, have access to great financial products, and gain the practice and confidence to save and spend wisely.

We are looking for a passionate, engaged and innovative Expereince Design Research Manager for our U.S. Card business. A driving passion and need to discover and implement new ways of getting people excited about learning about our customers and their money should keep you up at night and drive you during the day!

Responsibilities Include:

  • Coming up with innovative ways to understand our customers with sound methodology and rigor.

  • Working to improve the usability, usefulness, and desirability of our tools in collaboration with Designers, Product Managers, Software Developers, and other Stakeholders.

  • Focus on simple and clean experiences. "Don't make me think" should be your mantra for our users' interactive experience

  • Conduct user research (empathy interviews, ethnographies and/or contextual inquiries) to develop user personas and complete user process analysis and hierarchical task analysis (HTA)

  • Assist in translating requirements, information/interaction designs, and business/user needs into relevant, simple, elegant, and powerful UI Experiences that resonate with users and encourage adoption

  • Create and document guidelines that elegantly address corporate brand standards, user-centered design principles, as well as business and operational requirements

  • Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods

  • Effectively and intelligently help in the iteration of designs by pinpointing key data points from testing, reviews, etc.

  • Present and communicate research and analysis clearly and effectively across various organizations in any format required. Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers

  • Conduct usability testing of tools and apps

  • Leverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritization

  • Contribute to the style guidelines, design pattern libraries and usability best practices that facilitate a growing team's work

What You Bring:

  • Basic knowledge and understanding of Design Thinking and Lean Startup

  • Excellent oral and written communication skills

  • Ability to present complex qualitative and quantitative data to diverse audiences in a understandable format

  • Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions

  • Experience in gaining active end-user involvement in the specification, design, and implementation phases through interviews, site visits and other observational methods (web analytics, remote logging, remote un-moderated usability studies, etc.)

  • Excellent leadership skills and the ability to successfully resolve conflicts on a team

Basic Qualifications:

  • Master’s Degree or military experience

  • At least 7 years of experience managing user-centered design methodologies, user centered design and usability

Preferred Qualifications:

  • Master's degree or PhD. Qualifying fields include: computer science education, human-computer interaction, computer science (with HCI focus), behavioral science, psychology (cognitive or experimental), human factors, usability, analytics/statistics, educational technology, or related field.

  • 8+ years of experience managing user-centered design methodologies, user centered design and usability

  • 5 years of experience with agile usability and agile methodologies

-Basic knowledge and understanding of Design Thinking or Human-Centered Thinking/Design

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.