DHL Express, Inc. Station Service Manager -RNH in Richmond, Virginia


What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express is currently seeking a Station Services Manager for our Richmond, VA service station. The Station Services Manager provides operational management and support to ensure efficient and timely pick-up, delivery and handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.

Key Tasks:

-Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services

-Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations

-Ensures safe, efficient and timely handling and transportation of all customer materials

-Develops operations plans and budgets based on goals and objectives

-Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets

-May manage, coach, and train sales representatives in smaller locations

-May ensure compliance with import/export regulations, duties, and tariffs in some markets

-Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff

-Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skill & Qualifications:

-Typically requires BS/BA and/ or 6-8 years experience in related field, including at least 2 years of supervisory experience

-Has extensive depth of expertise and knowledge in specialized functions or business areas

-A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered

-Develops advanced concepts, techniques, and standards

-Develops new applications based on professional principles and theories

-Viewed as expert in functional or business area within DHL

-Deals with cross-cultural tactical issues

-Professional certification required in some areas.

Please note a resume is required to apply for all DHL positions.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard

to race, color, religion, sex, sexual orientation, gender identity, national

origin, disability, veteran status, or any other protected characteristic. The

EEO is the Law poster is available here.