American Express Sr Infrastructure Engineer II in Richmond, Virginia

The Senior Infrastructure Engineering role enables the technical delivery of a set of projects or products. Works within the Workstation Technology teams to design, manage the acquisition, installation and configuration of the technical components of the solution, and manage the day-to-day operations of the local and deployed instances of the solution. Responsible for ensuring that infrastructure solutions adhere to technical standards.

Key Responsibilities

  • Work closely with application teams to define, frame and capture business needs
  • Participate in the infrastructure design and selection process
  • Align customer needs to the evolution of the platform product roadmap
  • Oversee the diagnosis and correction of infrastructure problems
  • Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
  • Conduct infrastructure performance and security assessments
  • Support the certification and accreditation of infrastructure on customer networks
  • Provide value-added solutions for business, both tactically and strategically
  • Lead customers to understand how current or envisioned processes align to industry best practice
  • Define processes, documentation and engineering diagrams for technical and operations support
  • Prioritize, complete and oversee projects within budgetary and scheduling guidelines
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Responsible for the quality of deliverables in terms of the technical design, implementation, testing and adherence to technical compliance standards.

  • Provide lead support and direction to the team responsible for the overall health and maintenance of all infrastructure assets

  • 10 or more years with desktop operating systems including Windows (7/8/10), OSX and Linux

  • 8 or more years working on desktop imaging technologies including thin imaging, MDT and SCCM OSD, 1E products to create zero touch imaging experiences and non-intrusive software and patch delivery
  • 8 or more years’ experience deploying and supporting enterprise desktop applications including Microsoft Office 365, Adobe and security tools including Symantec, McAfee, Crowdstrike and Cisco VPN
  • Extensive experience with desktop technologies to create innovative workspaces
  • Extensive experience designing and implementing large scale platforms with resiliency and reliability.
  • Client Automation and Administration Experience with scripting via PowerShell, Desired State Configuration, Visual Basic, and understanding of WMI
  • Understanding of Unified Endpoint Management and Mobile Device Management
  • Create scalable software that support over 100,000 users with multiple end points.
  • Windows 10, AD, Group Policy, Windows Security
  • Creation, support, and management of windows desktop builds
  • Configuration, Management and Support of SCCM, SCOM, Nomad
  • Integration and configuration of unified communication tools in shared infrastructure environment – ie, Skype for Business, Jabber, Slack, etc.
  • Excellent .NET (, C#, development skills, including frameworks and tools such as: IIS, WCF and MVC (Stack Overflow)
  • Storage management (i.e. SAN) design and support
  • Understanding of databases
  • Understanding of application packaging concepts and best practices
  • Knowledge of networking as well as network appliance configuration, setup, and troubleshooting for load Balancers, SSL VPN, ICA Proxy, Micro segmentation - i.e., F5, NetScaler, VMWare Access Point, Aruba
  • PowerShell scripting and automation
  • Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s)
  • Core knowledge of platform delivery methodology - Agile, Scrum, Kanban
  • Detailed understanding of software defined compute, storage, networking, automation and orchestration

Job Technology

Title: Sr Infrastructure Engineer II

Location: AL-Montgomery

Other Locations: US-Arizona-Phoenix

Requisition ID: 17011462