McKesson Analyst – EC Inventory Sales Support in Richmond, Virginia
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities. Post-sale: Resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities.
Manage customer fill rate performance through root cause analysis and reporting to proactively address potential forecast and inventory failures. Analyze sales trends to determine the capital investment needed to sustain business growth; manage inventory assets through excess channels. Execute non-replenishment buying and off-cycle urgent inventory purchasing. Create strategic and detailed inventory improvement plans, while considering financial, logistical and operational factors. Interface directly with sales as a strategic partner offering creative solutions to complex inventory issues.
Manage service level performance through strategic reporting analysis to include assessment of demand spikes, root cause analysis, and high velocity failure resolution. Partners with Sales teams and Inventory Planning teams in backorder root cause analysis and resolution.
Analyze and react with urgency to account-level demand trends through strategic inventory placement and forecast modifications to adjust for inconsistencies and changes. Identify and manage potential at-risk inventory investments resulting from usage adjustments.
Execute on-demand purchasing for unscheduled critical inventory replenishment. Strategically transfer inventory within the McKesson network through intercompany purchase order placement. Manage procurement of items with special cost adjustments established through one-time vendor agreements. Validate and document cost adjustments for Sarbanes-Oxley compliance.
Facilitate new business on-boarding by analyzing historical usage to confirm validity and assess financial risk on proposed inventory investment. Add demand to adjust forecast for projected sales increase. Provide readiness reporting and demand comparison reporting. Investigate and resolve forecast issues on applicable items. Act as a key contact and inventory expert in cross-functional discussions.
Communicate critical supply chain issues to key stakeholders and develop strategic resolution plans. Validate high demand orders held for exceeding local stocking levels and communicate fulfillment expectations.
Minimum Job Qualifications:
Four year college degree in related field or equivalent experience
Business Experience –
Some inventory management, forecasting experience, and understanding of demand planning concepts
1 years Supply Chain or Inventory experience preferred
Specialized Knowledge/Skills –
- Working knowledge of analytical reporting tools (Access, Excel) strongly preferred.Working Conditions:Environment (Office, warehouse, etc.) – Office
Entry level professional
Additional Knowledge & Skills
Some knowledge of company products, company functions, marketing and/or service policies and procedures, PC, and excellent communication and telephone skills
4-year degree or equivalent experience in customer support
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Customer Care
Organization: McKesson Medical Surgical
Title: Analyst – EC Inventory Sales Support
Requisition ID: 17005273