Virginia Farm Bureau Insurance Sales CSR (Member Service Specialist)- Madison County in Madison, Virginia
Careers Center - Insurance Sales CSR (Member Service Specialist)- Smyth County
Virginia Farm Bureau Mutual Insurance has an excellent part time opportunity available for a career oriented, customer focused individual. The Customer Service Representative/ Member Service Specialist is responsible for:
Providing assistance to the county insurance staff in the solicitation, processing and servicing of our insurance products.
Working with our County Board of Directors
Promoting Farm Bureau Bank
Previous administrative support experience
Outstanding technical skills including MsOffice applications
Effective verbal & written communication
Strong customer service skills and a positive attitude.
Property & Casualty license (within 6 months of hire)
Previous insurance experience preferred
Outside/Inside sales experience a plus!
This Position is 19 hours per week.
For more information, visit us online at www.virginiafarmbureau.com.
Insurance business processing: answer customer inquiries via phone, e-mail and in-person, submit claim reports, prepare certificates of insurance and binders, filing, prepare correspondence, process changes to insurance policies.
Maintain county office supplies
Support Agents: quote Property & Casualty business; process new business; obtain sales leads; set appointments for Agents each week; promote FB Bank products; support the sale of Southern Farm Bureau Life Insurance Products.
Promote, quote, sell and solicit sales for Individual Health Insurance products.
Maintain all County Farm Bureau records and files.
Open and close office.
Maintain the County Farm Bureau financial accounting system. Record all money transactions and make bank deposits.
Maintain Insurance financial account system. Record all money transacations and make bank deposits.
Maintain accurate county membership information by administering the membership renewal process, assigning new membership numbers, maintaining a paid listing of members as required in the Memorandum of Agreement, conducting the annual membership service check and by entering membership data into the membership system. This position is responsible for the county’s adherence to the membership policy.
Assist in the planning of board meetings and other meetings/events if requested. This includes attending board meetings, recording board minutes and maintaining minute books.
Maintain good communication with the County President and Directors on issues relating to membership and service programs.
Maintain good communication with the Sales Management, Field Managers and Training Staff
Operate all computer programs designed for County Farm Bureau and Insurance Company use.
Ability to operate all office equipment such as telephone, printer, postage machine and fax machine.
Be familiar with and maintain a file of all permanent documents of the County Farm Bureau
Attend required training sessions and complete in office training as instructed.
Must obtain required Health Care certifications yearly and by the deadline date.
Perform other duties as requested by the Regional Operations Manager.
High School Diploma
Property and Casualty License- Must obtain within six months of employment,
Must maintain licenses through CE credits
Ability to attend all required training classes and meetings (some overnight travel required)
Technically proficient- MsOffice products, ability to learn and utilize all in-house systems
Strong detail orientation
Effective in both verbal and written communications
High degree of organization
Proven customer focus
Excellent Customer Service Skills
Must be a team player
Ability to multi task and handle frequent interruptions
Previous Insurance experience
Job ID 2017-1380
of Openings 1
Job Locations US-VA-Madison
Posted Date 8/12/2017
Company Virginia Farm Bureau Mutual Insurance Company
Type Regular Part-Time