Kforce Systems Support Analyst 3 in Glen Allen, Virginia

Kforce has a client that is searching for a Systems Support Analyst 3 in Glen Allen, Virginia (VA). The ideal candidate provides technical systems support within a technology organization.Duties are varied and may include one or more of the following:

  • Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services

  • Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems

  • Evaluates service level agreement criteria and identifies gaps in current technology process

  • Participates in migrations from development to production, upgrades, installations and/or configurations

  • May write queries to extract data and validates data loads; completes project sizing

  • Updates/writes documentation and procedures and assists with related training

  • Troubleshoots network, hardware and software issues using general guidelines, templates or direction from others

  • Participates in writing test scripts

  • Maintains change or issue logs

  • Analyzes performance trends and recommends process improvements

  • Understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems

  • Participates in testing and updating the business continuation plan

  • Articulate complex technical issues concisely

  • Author technical documentation

  • Understanding of contact management database applications

  • Project discipline and planning

  • Expectations: Expect to work evenings and weekends

  • 3 years systems support analysis experience

  • Knowledge and understanding of Microsoft Windows 2008, 2012

  • Able to partner with others on issue identification and resolution, problem solving and planning

  • Able to organize issues and prioritize in a fast-paced environment

  • Excellent verbal, written, and interpersonal communication skills

  • Self-motivated and able to work as an individual contributor without direct supervision

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours