Oakwood worldwide Guest Services Representative in Falls Church, Virginia

Guest Services Representative

LocationFalls Church, VA

Job Code9202

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Are you looking for a place to grow your career?

Do you thrive in a service environment working with people all day long?

Then Oakwood has a new home for you!

We are looking for bright, highly organized, and energetic individuals to join our team as Guest Service Representative. In this role you represent Oakwood Worldwide and deliver our Golden Touch level of customer service every time a guest calls or enters the lobby in our flagship apartment community inFalls Church, Virginia.

You will be a part of a progressive and energized team of associates serving an international clientele. Oakwood offers training and a career path!

Your Location: 501 Roosevelt Boulevard, Falls Church, VA 22044

Your Hours: Day Shifts as follows: Sunday & Monday 11:00 am - 8:00 pm / Tuesday and Wednesday OFF/ Thursday, Friday & Saturday 9:00 am to 6:00 pm

Customer Service – Teamwork – Customer Satisfaction - Problem Solving - Hospitality

What’s In It for You?

Gust Service Coordinators enjoy a creative and diverse work-life where you are the face of Oakwood for our guests and an internal liaison for your team. You will have access to ongoing training programs and be a part of a team dedicated to creating the happiest guests in an empowering environment. Oakwood also has recognition and awards pluscompetitive compensation and benefits:

Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Multifaceted Learning Opportunities / Educational Reimbursement / Paid Vacation & Sick Leave / Child Care Reimbursement / Direct Deposit Payroll and much more!

What your day is like:

  • Working in our lobby you will meet and greet our guests as they arrive and help make their stay with us a delightful experience

  • You will also work with guests by phone and email throughout each day

  • Our Guest Service Representatives perform pre-arrival calls and welcome calls

  • You will provide reservation paperwork on a daily basis by fax and email as well as collecting payments and following up on any pending items

  • You’re our guest’s point of contact regarding any maintenance or service issues in their apartment and you’ll liaise with internal teams and vendors to ensure open items are addressed swiftly

  • Our Guest Service Representatives work in a fast paced customer friendly environment and are our most valuable front line problem solvers

Best candidates will have:

  • 2+ years experience in an Administration and Organizational environment

  • Exceptional customer service and phone skills.

  • Poise and organizational skills in a fast paced environment

  • Professional verbal and written communication

  • MS Word, Excel, and Outlook

Oakwood is the premiere global provider of Corporate Housing Solutions

Headquartered in Los Angeles, California, Oakwood Worldwide is the world’s largest provider of high quality furnished and unfurnished accommodations. We provide the advantages of far-reaching resources, unparalleled expertise, and the industry’s most personalized customer service through a tightly integrated staff of more than 3,000 highly trained professional. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers.

If you want to work in a fun, pro-employee, professional environment, join our industry leading team today!