Robert Half Technology IT Support Specialist in Fairfax, Virginia

This IT Support Specialist will be customer focused and motivated by team success. You will be innovative, efficient, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision. You respond to, categorize, and assign initial Service Desk requests and are responsible for Tier 1 troubleshooting. This includes hardware, software, and peripheral troubleshooting; phone system and voicemail support, mobile devices, and PDA troubleshooting. The IT Support Specialist is also responsible for purchasing, supply management including small peripherals (keyboards, mice, monitors, printers), and printer toner and paper. Finally, they are responsible for asset receiving and tracking For immediate consideration, please send resumes to!

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

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Req ID: 04510-9500707581

Functional Role: Desktop Support

Country: USA

State: VA

City: Fairfax

Postal Code: 22031

Compensation: $22.00 to $27.00 per hour

Requirements: - Help Desk Operations (2 years required) - Microsoft Windows Server Family - Microsoft Windows Desktop OS Family - Microsoft Office Suite - TCP/IP Networking - Basic printer troubleshooting and maintenance - Nice to have other Microsoft technologies (SharePoint, CRM, SQL, file sharing)-Big plus - Effective written communication skills; efficient and accurate typing skills. - Proven exemplary customer service experience, preferably with letters of recommendation. - Solid experience working directly with customers, preferably providing technical software support. - Proven ability to work in a team environment, especially with diverse technologies and user groups.

    • Strong time management and organizational skills. - Ability to analyze, evaluate and solve problems of a difficult process or technical nature with strong interpersonal and troubleshooting skills. - Ability to identify process improvement areas and author work instructions reflecting the new/improved workflow process. - Be able to work independently. For immediate consideration, please send resumes to!