Robert Half Technology IT Support Specialist in Fairfax, Virginia
This IT Support Specialist will be customer focused and motivated by team success. You will be innovative, efficient, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision. You respond to, categorize, and assign initial Service Desk requests and are responsible for Tier 1 troubleshooting. This includes hardware, software, and peripheral troubleshooting; phone system and voicemail support, mobile devices, and PDA troubleshooting. The IT Support Specialist is also responsible for purchasing, supply management including small peripherals (keyboards, mice, monitors, printers), and printer toner and paper. Finally, they are responsible for asset receiving and tracking For immediate consideration, please send resumes to email@example.com!
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04510-9500707581
Functional Role: Desktop Support
Postal Code: 22031
Compensation: $22.00 to $27.00 per hour
Requirements: - Help Desk Operations (2 years required) - Microsoft Windows Server Family - Microsoft Windows Desktop OS Family - Microsoft Office Suite - TCP/IP Networking - Basic printer troubleshooting and maintenance - Nice to have other Microsoft technologies (SharePoint, CRM, SQL, file sharing)-Big plus - Effective written communication skills; efficient and accurate typing skills. - Proven exemplary customer service experience, preferably with letters of recommendation. - Solid experience working directly with customers, preferably providing technical software support. - Proven ability to work in a team environment, especially with diverse technologies and user groups.
- Strong time management and organizational skills. - Ability to analyze, evaluate and solve problems of a difficult process or technical nature with strong interpersonal and troubleshooting skills. - Ability to identify process improvement areas and author work instructions reflecting the new/improved workflow process. - Be able to work independently. For immediate consideration, please send resumes to firstname.lastname@example.org!