Commander, Navy Installations Regional Information Technology Technician in Dahlgren, Virginia

Job Overview

Job Overview

The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.

The mission of the Fleet and Family Readiness (FFR) Programs team is to maximize the physical, emotional and social development of the Navy family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness and Housing Programs. We service all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS) and Bachelor Housing (BH) throughout the Fleet and Family Readiness Program for the Naval District Washington (NDW) Region.


Provides technical support to Windows clients and servers and may provide basic programming functions to include designing and developing software selections, integrating software programs to work together and developing data base systems and assisting with networks and operating specifications, integrating with station networks as appropriate.

Assists the MIS Management team in the implementation and maintenance of the CNIC Millington Detachment MIS/POS/Catering/Payroll, Child and Youth Management System (CYMS) and Timekeeping Systems for the NDW region. Assists with training front line employees on both the operation and maintenance of associated hardware and software systems associated with MIS/POS/Catering/Business Systems, and CYMS.

May install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications. Installs, assembles and configures computers, monitors, routers, network infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

Assists users by troubleshooting problems as they occur, responds rapidly by phone, pager or in person to ensure all systems are operational seven days a week and quickly repairs or directs the problem to supervisor for resolution when able ascertains extent of problem and initiates resolution (i.e. software, hardware, connectivity, etc.). Performs preventative maintenance and recommends preventative measures as necessary.

Assists MIS management with plans and designs for acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and may recommend modifications as necessary.

Assists with developing and documenting practical, workable solutions and reviewing with users. Programs and/or tests solutions.

Assists with Active Directory maintenance and strategic planning. Assists with WSUS maintenance and administration. Antivirus administration and maintenance. Review logs, apply updates, maintain licensure, ensure all PC’s and servers are updated and protected. Verify all data backup jobs are running successfully, and checks daily/weekly for accuracy.

May conduct periodic reviews to verify physical security controls remain in place. Assists with ensuring that local configurations on systems are DOD compliant with gold disk standards, and information system warning banners. Assist in ensuring that POS systems are operating in compliance with Payment Card Industry Standards (PCI) by conducting periodic reviews of all related hardware and software.

Responsible for inventories of computer equipment and software within internet facilities. Resolves problems ranging from equipment operation to utilization of computer systems and application programs and analyzes problem to determine if there is equipment malfunction, software problems or lack of user understanding regarding the use of equipment or software.

Assists in customer support to over 400 computer users and ensures all users have proper security clearances.

Assists in tracking the maintenance of both hardware and software associated with MIS/POS. Recommends additions to inventory as warranted. Ensures safeguarding of Navy property reporting any shortages or misuse to supervisor as soon as possible.

Performs Systems Data Sheets for review to ascertain if needed change out, upgrade or expansion of internet systems is warranted.

Performs other related duties as directed.

Supervisory Status


Travel Required
  • Occasional Travel
  • Between Dahlgren, Va and Indian Head, MD
Relocation Authorized
  • No
Who May Apply
This job is open to…

United States Citizens

Questions? This job is open to 1 group.

Job Requirements

Job Requirements
Key Requirements
  • Relocation Expenses will NOT be paid

A bachelor’s degree in Computer Science or Information Technology is preferred, but may be substituted by a minimum of 3 years general experience, and a minimum 1 year specific documented experience in the areas noted herein. Knowledge required: basic computer systems and design; knowledge of hardware repair sufficient to detect and trouble shoot damaged or corrupted system components and effect repairs, specific configuration of the POS/MIS sufficient to advise and assist management and staff on functional use; basic training and teaching skills; basic troubleshooting techniques; and full understanding of all Windows Architecture including server and workstation. A considerable knowledge of Citrix Systems – Independent Client Architecture (ICA), knowledge of database design and maintenance such as Access, SQL, and Progress is necessary for MIS/POS/Business systems, or CYMS. Must be familiar with the basic operation of existing LAN, WAN, VPN, and Firewall Security Systems. Must possess excellent customer service skills. Must possess a good understanding of the role of MWR and the other Quality of Life Programs dependent on the MIS/POS/Business Systems and CYMS. Basic knowledge of NAF accounting, personnel, and procurement, and familiarity with KRONOS Timekeeping Systems, SAP Management Information System, Food and Beverage, Hotel or Recreational POS Systems in highly desirable.

Incumbent will have 6 months from date of hire to satisfactorily complete the appropriate training and obtain certification/recertification for position outlined in DoD 8570. P1-M IA Workforce Improvement Program.

Ability to satisfactorily complete background investigation - National Agency Check with Written Inquires (NACI), upon hiring.

Security Clearance


Additional Information

Additional Information
What To Expect Next

Before submitting your resume and supporting documents, please review this checklist:

  • Resume with 3 professional references
  • Completed OF-306 (Declaration for Federal Employment) - Submission of the SF 50 will not be accepted in lieu of the OF 306 form.
  • Proof of Education (if applicable to position requirements)
  • DD 214 for veteran's preference consideration
  • Questionnaire
  • Any other supporting documentation

All applicants will be notified regarding their status. Applicants will either be contacted for an interview or sent a letter of non-selection 4 - 6 weeks after announcement closing date. If selected for an interview, applicants can expect to be contacted 3 - 4 weeks after their interview with a position offer or notification of non-selection.


Review our benefits

Regular Full-time(35 - 40 hours per week), all benefits offered (medical, dental, life insurance, spouse & child(ren) life insurance, long term disability, retirement, and 401(k) savings plan).

Other Information

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. To request spousal preference, please complete and upload the Spousal request form along with current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.

As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.

SELECTIVE SERVICE REQUIREMENT:If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 2017-08-11 to 2017-08-25

Salary: $34,000 to $50,000 / South Potomac - Dahlgren, VA and Indian Head, MD

Pay scale & grade: NF 03

Series: 2210 Information Technology Management

Appointment type: Permanent

Work schedule: Full Time

Job announcement number: D-0063-17

Control number: 476854800