Virginia Tech IT Manager in Blacksburg, Virginia

In the role of IT Manager, the incumbent will provide management and oversight of the Department of Mining and Minerals computing facilities. This role also develops and administers hardware, software and instrumentation systems to support teaching, research and extension programs within the department. This position supervises the IT Support Specialist and assists with quality service to faculty, staff, and graduate students with the use of computer hardware, software, security, networks, and specialized mainframe technology. This role oversees the administration of the helpdesk ticketing system and ensures prioritization of requests for assistance. This role supports desktop configurations, peripherals and accounts, and installs relevant software and connections including automatic updates of operating systems, vital software, and security programs. This position utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, equipment maintenance and repair, and computer operations assignments. Uses project management and risk assessment tools to plan, analyze, and manage team activities. This role serves as the lead on development and implementation of short and long term projects.