Virginia Tire and Auto Customer Service Associate in Ashburn, Virginia

DO WHAT YOU LOVE WITH AN INDUSTRY LEADER

Virginia Tire & Auto is looking for a Full-Time Customer Service Associate to join our sales team at our Customer Service Center in the One Loudoun location. You will be an integral part in providing our customers with the very best service and support. Our team of highly trained professionals are the driving force behind our success. At Virginia Tire & Auto we work hard to develop our people. Whether it is one of our classroom style training sessions or our leadership development program for aspiring managers, we can help you build your career. Are you interested in growing in the automotive industry? We provide continued industry education to all our employees and ensure they have the knowledge and skills to succeed.

WHO WE ARE

  • 2016 Top Family Owned Business in the DC area, as awarded by the Washington Business Journal

  • Best of NOVA Auto Repair winner 2013, 2014, 2015 by Northern Virginia Magazine

  • Top Shop in North America by Tire Review Magazine

WHY JOIN US?

  • Great Benefits – Affordable Health Insurance (starting at a decreased rate of $90 per month), Industry Best Paid Vacation and Holidays (recently revamped to offer Paid Vacation from Day 1), Life & Disability Insurance, 401(k), Gym Membership Reimbursement (up to $40 per month), Paid Certifications and Trainings for Career Development

  • Competitive pay including commission

  • Opportunities for advancement, including training programs where you get paid to learn

  • Clean professional work environment with access to industry best tools and technologies

Customer Service Associate Responsibilities

Overall duties include, but are not limited to:

  • Maintain excellent customer communication and customer management skills.Handle incoming calls, provide world class customer service and follow through the entire customer process from start to finish.

  • Answer incoming calls in a timely, professional and friendly manner.

  • Ensure that customers are provided with an experience that exceeds their expectations.

  • Work efficiently both individually and as a team member to ensure each customer receives thebest service possible.

  • Schedule appointments for customers, collect customer data (including email addresses) andotherwise liaison with customers as needed to make it easy for them to do business with us.

Desired Experience

Requirements: high school diploma or its equivalency; auto repair and customer service skills; knowledge of the automotive industry; a professional personal appearance; oral and written communication skills; and an ability to read and comprehend instructions and information. Preferred 1 year of experience in a Call Center or an Automotive environment.

Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. recruiting@vatire.com