ASRC Federal Holding Company Cisco Unified Communications Specialist in Arlington, Virginia

ASRC Federal Research and Technology Solutions’ focus is on technical and complex, mission-oriented services with contracts supporting federal government agencies. Our team of scientists and professional management personnel allows us to bring real-world experience to meet the growing demand for solutions to some of the most complex problems in aviation, IT management, aviation, and Earth and space sciences. We are seeking a* Cisco Unified Communications Specialist*to support our DEA contract in Arlington, VA.

SECRET Security Clearance required.

Summary:

The Cisco Unified Communications (UC) Specialist will focus on IVR and call routing applications. Cisco UC Specialist will deliver clean and elegant working solutions for the IVR and speech recognition infrastructure. Cisco UC Specialist will also design, implement, and maintain call flows directing incoming calls to multiple groups within the call centers, utilizing dynamic date driven skills-based routing.


Responsibilities:

  • Develop IVR and call routing applications.

  • Maintain proper documentation of systems configurations.

  • Assist in departmental projects.

  • Review reports and logs for problems and identify appropriate solutions.

  • Provide backup to other network engineers maintain hardware and software.

  • Maintain the confidentiality of information, and adhere to compliance and security considerations.

  • Share in providing on-call technical support after hours and on weekends as needed.

Requirements:

  • Knowledge and understanding of call centers and Cisco Unified Communication solutions.

  • Administration of Linux and Windows Operating systems as it relates to UC architecture.

  • Knowledge of grammar design and development. .Strong English language fluency required

  • Strong analytical, reasoning, organization, time management and problem solving skills. Attention to detail and follow through with the ability to meet strict deadlines

  • Ability to work independently or in a group environment

  • Ability to maintain the confidentiality of information, and adhere to compliance and security considerations

  • Ability to prioritize and handle multiple tasks simultaneously

  • Occasional lifting and/or carrying of 20 lbs. or more

  • *A Secret security clearance is required. *

Education/Experience: Bachelor’s degree in Computer Science or related field with 4 years of related experience 2 years of direct Universal Communication/IVR experience Cisco CCNA Voice or Collaboration certification preferred



/ ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to // race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law / .


Job: *Network & Telecomm Srvc

Title: Cisco Unified Communications Specialist

Location: VA, Arlington, VA, United States

Requisition ID: 17001273